School Charter

School of Dentistry and Medical Sciences

SDMS School Charter

We are a collaborative and inclusive school that supports growth, values diverse perspectives, and works together to deliver meaningful teaching, research and community impact.

Charter principles

Charter principles

The consultation identified seven interconnected themes that underpin our culture and ways of working.

Support Growth

We recognise that individual and collective success depends on growth, learning, development and support.

Work Together

We are strongest when we collaborate, share expertise and work as one School.

Value Diverse Perspectives

We seek out, respect and learn from different experiences, viewpoints and expertise.

Build Trust & Transparency

Trust grows through openness, honesty, consistency and follow-through.

Act Professionally & Respectfully

Professionalism is demonstrated through respectful behaviour, accountability and constructive communication.

Enable Effective Practice

We strive to create systems, processes and ways of working that help people succeed rather than creating unnecessary barriers.

Student-Centred Practice

Students are at the heart of what we do. Their learning, wellbeing and professional development guide our decisions and actions.

How we treat each other

Theme: Support Growth
  • Behaviour 1: We actively support colleagues’ learning, development and career progression.
  • Behaviour 2: We recognise and celebrate contributions, achievements, expertise and effort.
  • Behaviour 3: We encourage innovation, curiosity and new ways of thinking.
  • Behaviour 4: We provide practical support, mentoring, guidance and follow-through when needs are identified.
Theme: Work Together
  • Behaviour 1: We collaborate across disciplines, campuses, professions and roles.
  • Behaviour 2: We share knowledge, expertise, opportunities and resources openly.
  • Behaviour 3: We support colleagues to succeed and contribute to collective goals.
  • Behaviour 4: We build relationships that strengthen teamwork, connection and belonging.
Theme: Value Diverse Perspectives
  • Behaviour 1: We actively seek and consider different viewpoints and experiences.
  • Behaviour 2: We value ideas on their merits rather than on the role, title, status or relationships of those who raise them.
  • Behaviour 3: We create environments where people feel safe to contribute, ask questions and respectfully challenge ideas.
  • Behaviour 4: We include people in conversations and decisions that affect them.
Theme: Build Trust & Transparency
  • Behaviour 1: We communicate openly and honestly.
  • Behaviour 2: We share information and opportunities fairly and transparently.
  • Behaviour 3: We assume positive intent and seek clarification before making assumptions.
  • Behaviour 4: We follow through on commitments, explain decisions and manage expectations.
Theme: Act Professionally & Respectfully
  • Behaviour 1: We listen actively and treat others with respect.
  • Behaviour 2: We provide constructive feedback and engage in respectful disagreement.
  • Behaviour 3: We focus on issues rather than individuals when concerns arise.
  • Behaviour 4: We acknowledge mistakes, make amends where appropriate, and support accountability and continuous improvement.
Theme: Enable Effective Practice
  • Behaviour 1: We seek practical solutions that reduce unnecessary complexity and duplication.
  • Behaviour 2: We share information, tools and resources that help others work effectively.
  • Behaviour 3: We identify barriers and work collectively to address them.
  • Behaviour 4: We balance compliance requirements with practical and workable solutions.
Theme: Student-Centred Practice
  • Behaviour 1: We place student learning, wellbeing, opportunities for success and professional development at the centre of decisions affecting students.
  • Behaviour 2: We communicate clearly and consistently with students.
  • Behaviour 3: We treat students as individuals and support them with empathy and professionalism.
  • Behaviour 4: We deliver on commitments and provide reliable learning experiences.

How we do not treat each other

Theme: Support Growth
  • Behaviour 1: We do not create unnecessary barriers to development, career progression or innovation.
  • Behaviour 2: We do not discourage curiosity, questioning or alternative ideas.
  • Behaviour 3: We do not identify support needs without following through where action is possible.
  • Behaviour 4: We do not leave colleagues feeling unsupported, isolated or unable to access help.
Theme: Work Together
  • Behaviour 1: We do not work in silos or exclude others from opportunities to contribute.
  • Behaviour 2: We do not repeatedly rely on the same informal networks while overlooking others.
  • Behaviour 3: We do not allow campus, discipline or role boundaries to limit collaboration unnecessarily.
  • Behaviour 4: We do not prioritise individual success above collective success.
Theme: Value Diverse Perspectives
  • Behaviour 1: We do not dismiss ideas based on role, title, discipline, campus, employment type or career stage.
  • Behaviour 2: We do not make assumptions about what individuals can contribute.
  • Behaviour 3: We do not exclude people from discussions or decisions that affect them.
  • Behaviour 4: We do not allow favouritism, inner circles or personal relationships to influence opportunities, participation or recognition.
Theme: Build Trust & Transparency
  • Behaviour 1: We do not hoard information or engage in gatekeeping behaviours to control others.
  • Behaviour 2: We do not make decisions affecting others without appropriate consultation and input.
  • Behaviour 3: We do not withhold opportunities, resources or information that could benefit colleagues, students or the School.
  • Behaviour 4: We do not allow unresolved concerns or poor communication to undermine trust and working relationships.
Theme: Act Professionally & Respectfully
  • Behaviour 1: We do not interrupt, dismiss, belittle or talk over others.
  • Behaviour 2: We do not engage in gossip, personal criticism, intimidation or disrespectful behaviour.
  • Behaviour 3: We do not personalise professional disagreements or differences of opinion.
  • Behaviour 4: We do not use authority, status, personal bias, rivalry or influence to silence viewpoints or affect decisions unfairly.
Theme: Enable Effective Practice
  • Behaviour 1: We do not create unnecessary complexity, duplication or administrative burden.
  • Behaviour 2: We do not allow inefficient processes to persist without challenge or review.
  • Behaviour 3: We do not withhold information that helps others complete their work effectively.
  • Behaviour 4: We do not allow processes to become more important than the people and outcomes they are intended to support.
Theme: Student-Centred Practice
  • Behaviour 1: We do not treat students as workload units, resources or means to an end.
  • Behaviour 2: We do not allow personal bias, rivalry or self-interest to influence decisions affecting students.
  • Behaviour 3: We do not ignore student wellbeing when making decisions about learning or supervision.
  • Behaviour 4: We do not leave students without clear communication, follow-through or appropriate support when they need assistance.

Using scenarios to explore the Charter

The following scenarios are designed to help staff understand how the Charter can be used in practice, particularly when behaviours or decisions may not align with its principles.

Scenario 1Support Growth

Situation

A staff member applies for professional development funding from a pool of limited funds. The request is declined without discussion, feedback or alternative options being offered.

Charter issue

We do not create unnecessary barriers to development.

Suggested response

“I’d like to better understand the decision and explore whether there are alternative ways we can support this development opportunity. One of the commitments in our Charter is supporting growth and helping people progress, so I’d like us to consider what options might still be available.”

Scenario 2Work Together

Situation

A project team repeatedly involves the same people, while others with relevant expertise are never invited to participate.

Charter issue

We do not repeatedly rely on the same informal networks while overlooking others.

Suggested response

“I wonder whether there are people outside the usual group who could contribute to this project. Our Charter encourages us to draw on expertise across the School and provide broad opportunities for involvement.”

Scenario 3Value Diverse Perspectives

Situation

A suggestion is dismissed because it comes from a newer staff member.

Charter issue

We do not dismiss ideas based on role, status or career stage.

Suggested response

“I’d like us to consider the idea on its merits before we move on. One of our Charter principles is valuing different perspectives, and there may be something useful here regardless of who raised it.”

Scenario 4Build Trust & Transparency

Situation

A significant decision about a course that affects staff is announced after it has already been made.

Charter issue

We do not make decisions affecting others without appropriate consultation.

Suggested response

“Can we discuss how consultation was approached in this instance? Our Charter commits us to involving people in decisions that affect them and helping staff understand how decisions are made.”

Scenario 5Act Professionally & Respectfully

Situation

A colleague is criticised publicly in a meeting.

Charter issue

We do not engage in personal criticism or disrespectful behaviour.

Suggested response

“I think this is an important discussion, but perhaps we can focus on the issue rather than the individual. Our Charter encourages constructive feedback and respectful dialogue.”

Scenario 6Enable Effective Practice

Situation

A process requires multiple approvals that add delays but provide little value.

Charter issue

We do not create unnecessary complexity or administrative burden.

Suggested response

“Could we review whether all of these steps are still needed? One of our commitments is creating practical ways of working that help people achieve outcomes efficiently.”

Scenario 7Student-Centred Practice

Situation

A disagreement between supervisors about a research student becomes focused on personal differences rather than the student’s needs.

Charter issue

We do not allow personal bias, rivalry or self-interest to influence decisions affecting students.

Suggested response

“Can we step back and focus on what is in the student’s best interests? Our Charter commits us to putting student learning, wellbeing and success at the centre of decisions affecting them.”

Scenario 8Act Professionally & Respectfully + Value Diverse Perspectives

Different components of the Charter can come into play at the same time. Working through change, particularly University-wide change, is one example.

Situation

At a team meeting, a staff member strongly disagrees with a University-wide change proposal aimed at sharpening the focus of research output and impact, and raises concerns about ‘change fatigue’.

Initial response

The meeting Chair creates a safe space for the staff member to put forward their case and, if they wish, explain how they are feeling about the proposal.

Discussion

Other meeting attendees have an opportunity to comment, support or disagree, while staying focused on the issue rather than individuals or unrelated matters.

Further support

The Chair or team members with relevant expertise provide background, detail or resources for the conversation, or invite other experts to a subsequent meeting to offer clarification.

Different perspectives

During the discussion, the Chair encourages the group to consider the proposal from different perspectives, such as those of the Australian Government, grant funding bodies and professional accreditation bodies.

Outcome

The team agrees on a way forward.

Charles Sturt University